CONTACT US
A question, a partnership or a technical issue: we'll point you to the right channel. Usually within 48 business hours — up to 5 business days for partnership requests.
The quickest path: check where your request will be handled fastest.
Use this form if your request is not already covered by a direct link above.
If you already know the right contact, you can write directly.
A few common cases to avoid unnecessary back and forth.
My streak was closed by mistake
You have 7 days to dispute this via your member area. After that, email [email protected] with supporting screenshots.
I did not receive my certification badge
First check your spam folder. If nothing is there, email [email protected] with subject "Missing certification + username + level".
I think my footprints or rank are incorrect
Contact us at [email protected] with your username, the walk date concerned and a screenshot of your dashboard.
I want to delete my account (GDPR)
Send your request to [email protected] with subject "Account deletion". Processed within one month maximum under GDPR (extendable by two months for complex requests) — simple requests are usually handled within 72h. Your account, your walk history and your streak are deleted and your streak is removed from the public leaderboard. Some data may be kept longer where required by law (e.g. accounting records, 10 years).
I want to become a WSWA Ambassador
Ambassador status is available from Gold level (180 days). Send your application to [email protected] with subject "Ambassador application".
Can I switch from Walker to Streaker?
Yes, it is automatic. You only need to walk for 2 consecutive days — your streak starts without any manual action. Your kilometer history is kept.